Customer Service Representative

Location: San Ramon, CA

Industry: Insurance

To apply, please complete this chat conversation. is looking for Customer Service Representatives!

A comprehensive home warranty coverage that protects your budget from unforeseen home system/appliance repairs is seeking Customer Service Agents for their call center in San Ramon. Be part of a winning team that also likes to have fun! We have Taco Tuesdays, Karaoke-Offs, Sports Jersey days and much much more!

Duties & Responsibilities:

  • Handle inbound and outbound calls (60+ Calls)
  • Take reports from technicians about repairs needed
  • Authorize repairs
  • Listen and understand customer requests, questions and complaints
  • Schedule technicians for follow up items
  • Accurately input notes, customer information and other data into the system
  • Conduct customer service follow up calls to ensure customers satisfaction
  • Explain policies to policy holders
  • Negotiate pricing with technicians

Skills & Requirements:

  • 1+ years of Customer Service experience
  • Must be flexible as the schedule may change with business needs
  • Excellent communication skills both written and verbal
  • Must be a Self-Starter
  • Friendly, upbeat and positive attitude
  • Ability to multi-task and make quick decisions
  • Excellent problem solving skills
  • Extremely detail oriented
  • Excellent organizational skills
  • Must be eligible to work in the United States
  • Must be 18 years or older

Date Posted: 2018-04-26

Valid Through: 2018-08-01